Shipping and Returns
PAYMENT AND ORDERING ONLINE
Ohemaa Jewellery accepts all major credit cards through PayPal, an easy and secure online payment method. You do not need a PayPal account for this transaction, we also offer Shopify payment options. After you submit your order, click the “pay now” button, scroll down to see an option to pay with a credit or debit card without having to sign up for a PayPal account.
Ordering online is safe and secure. At Ohemaa jewellery, we do not hold any of your card details and we take all reasonable care to ensure our website is secure.
As each piece is handmade for you upon receipt of your order. If there is a delay with material or production, we will notify you about the expected timings and reconfirm your order.
All orders are subject to product availability and confirmation of the price of your order. We reserve the right to cancel any order for reasons including product availability and payment issues.
Ohemaa Jewellery are small batch handmade products, and there may be slight variations in colour, style and size, and this should be expected. Ohemaa does not expect a return of jewellery because of such irregularities. We want you to be happy with your Ohemaa purchase, and we pride ourselves and we pride ourselves with excellent quality and service.
However if for any reason you are not satisfied with your Ohemaa jewellery, you may return your clean and unworn jewellery to our address within two weeks of receipt. With full tracking details sent to us after postage for a full refund via initial payment method used in the interest of fraud prevention within 21 days of receipt of return. Please email us on the contact page telling us why you aren’t satisfied and we will provide you with return details and address.
Exemptions from our refunds policy include bespoke jewellery, made to order items such as gemstone, sizing and chain length. This includes earrings due to hygienic reasons.
Please ensure all rings are ordered to their correct size. Rings ordered in the wrong size can be (but not always) resized. This is subject to a fee.
Please note: all items must be returned carefully repackaged in their original packaging and in their unworn condition. We will not exchange or refund jewellery that do not have their original packaging, have been worn, or show signs of abuse.
The return is your responsibility until it reaches us. For your own protection, we recommend you use a delivery service that insures the value of your goods, as we cannot be held responsible for returns lost via transit.
The cost of returning an item to us is your responsibility. Your original postage will not be refunded, unless the item was sent in error or faulty, in which case we should be notified within 7 days of receipt. Neither do we refund custom duties outside of the European Union.
All jewellery is packaged securely in an Ohemaa box.
All Ohemaa jewellery are small batch handmade products, and there might be slight differences in each piece, so the piece you receive may be slightly different from the images you see on the website. We try to stay as close to the original as possible, and we believe any variations only add to the pieces uniqueness and handcrafted appeal.
Our rings come in standard UK sizes. If you don’t know your size, we suggest you visit a local jeweller to have your ring size measured.
All packages are sent standard except you choose tracking service. Should you choose a tracking service, a tracking number will be sent via email, once your order is shipped.
Because Ohemaa jewellery are almost always made to order, this results in a 1 -7 day shipping window.
It is your responsibility to ensure that your personal details, payment and delivery address are correct and recent.
We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international orders) as this is when Royal Mail classes it as lost.
If you order from outside the UK, you are responsible for payment of any import charges and taxes that may incur. We have no control over any such charges and cannot estimate the amount to be charged. Please contact your local customs office before placing your order.
Unforeseen shipping issues:
Ohemaa cannot be held responsible for goods damaged, lost or delayed in transit. From the time your package leaves Ohemaa jewellery until it is delivered to your door step, all shipping liability lies with Royal Mail and courier services in your country. After the package is marked as delivered by the courier, packages become the customer’s responsibility.
Contact us and we can help you file a missing / damaged package claim with Royal Mail.
Items not received but tracked as delivered:
Your item may have been signed for by a neighbour or post room or colleague if delivered to your place of work. We can request for a proof of delivery from Royal Mail by filling a form. We do not refund or replace items that are marked as delivered. Therefore we always recommend items be delivered to your home address.
If your order is returned to us because the postal courier could not complete delivery for any reason, then you will be responsible for repeat delivery cost.
INTERLECTUAL PROPERTY RIGHTS
We own the legal rights to all content on the website in relation to website, design law, and trademarks. Your use of the website does not grant you permission to reproduce or distribute any such content unless prior permission has been sort and granted from Ohemaa Jewellery. Your use of this website is restricted to your personal and non-commercial use only.
By using this website, you agree not to undermine or diminish the integrity of this website.
For all enquiries, please contact Dorothy at – firstname.lastname@example.org