FAQs

What is your jewellery made of?

These earrings are mostly made in brass – which is a yellow metal with anti-rust properties. Brass is also nickel and lead free which makes it generally safer to wear than costume jewellery.

Coloured parts are made with cellulose acetate or printed acrylics.

Earring hooks are also made from brass whilst posts are made in surgical stainless steel.

Larger statement earrings are made in brass sheets which are not only lightweight, but study to wear.

These materials have all been selected to ensure earrings are long lasting and comfortable to wear.

Generally, the full specification for each item is available on the individual product page. If not, please don't hesitate to get in touch.

 

How do I care for my earrings?

Brass does not rust, however, over time they will deepen in colour as brass produces a natural patina.  Buff with a soft cloth to bring up the shine, store in their box and avoid contact with perfumes.

 Read more on brass tips on our care page here.

 

 

Can I order gift wrapping?

All online orders are posted in grey boxes, excluding any pricing info, ready to be gifted. – Additionally, you can make your gift extra special by purchasing a gift wrap upgrade at checkout. Your order will then come neatly gift wrapped with a bow and a printed personalised message.

Orders are posted in small padded envelopes to keep your items safe.

 

Can I send my order directly to the recipient?

To send your order as a gift, simply add the recipient’s delivery details at checkout. Your order will then be sent out directly to the lucky recipient without prices. The email order confirmation will be sent to you.

 

If I send it directly to the recipient can I leave a message?

Of course! You can add a message in the 'notes' box at the checkout and it'll be printed alongside your order.

 

My order hasn't arrived yet, what can I do?

Orders are posted with Royal Mail. Occasionally, there may be slight delays during peak seasons. Customers wishing to track their order can select signed for and tracked services during the checkout process at an additional cost for peace of mind. Before contacting us, the best thing to do is double check the address on your order, and then contact us with your order details so we can look into it.

 

I like to shop local, where are these earrings produced?

All pieces are designed and hand finished in London. Local suppliers are used and component parts sourced from within the UK wherever possible. You can visit our stockist page to find the nearest stockist to shop in person. Occasionally, I sell at in person craft fairs and curated pop up shops in London – this information is generally updated on my Instagram profile. – should you wish to shop in person and have a little chat!

 

Can I return earrings?

We are unable to accept returned earrings unless faulty. This does not affect your statutory rights.  

In the event of a product fault customers should return the items and then may receive a refund, replacement or exchange within the standard 30 days of purchase.